Frequently Asked ​ Question

What can I expect from Financial Coaching Services?

A financial coach can help you address concerns by assisting you in defining your own personal financial goals, as well as, the steps you need to take to meet your goals. Financial coaches usually meet with clients one-on-one, and can help you:

  • Determine and define your financial goals
  • Develop concrete plans to meet those goals
  • Provide support over time as you work toward your goals
  • This usually takes 3-6 months depending on the individual situation.

What can I expect from Credit Education?

We have a superb knowledge of credit scoring and experience working with creditors and credit bureaus. It may be difficult for an individual to communicate with creditors and bureaus without an adept understanding of their techniques and regulations in place for credit reporting. We have spent a great deal of time learning the laws that will help you to remove negative information on your report.

What is our Return Policy?

If you are not completely satisfied with any product you purchase from us, and you want to return it or get a refund, we want to make that easy for you. Please allow 5 business days for processing and another 5 days for the adjustment to reach your account.

With that in mind, here are the simple rules:

  • COUNSELING FEES (e.g. for financial counseling/coaching services) are not refundable as we are a fee-for-time service. We promise you will get out of the counseling session what you put into it.
  • TANGIBLE PRODUCTS must be returned in their original condition unless they were defective or were damaged when you received them. Special promotional packages must also be returned with all original items intact, including any free premium items which were included.
  • DOWNLOADS cannot be returned unless they are deemed inherently defective and unusable. You must verify the compatibility of your system before buying downloadable items. Incompatibility with your system is not an acceptable reason for a refund.

Will the removed items come back?

Items cannot come back as long as the item is current or paid at the time of removal or if the collection is older than three years. This holds true except in very rare circumstances.